Complaints Policy

I am committed to providing a quality service.  Complaints are taken seriously and I pledge to abide by this policy:

• Complaints will be handled courteously

• I will endeavour to respond in writing, within 48 hours, to all correspondence

• I may need to re-inspect a property if the quality of my work is in doubt, this will be at my expense

• If it is necessary for an  Energy Performance Certificate to be produced due to a failure on my part, I will meet all the costs involved

• Complaints will be reported to my Accreditation Centre (Elmhurst Energy Systems), the body appointed by the Government to supervise the work of Domestic Energy Assessors

• If I am unable to resolve the complaint to your satisfaction, I will be happy to refer it to a mutually acceptable arbitrator and will abide by that arbitrator’s decision

• This policy does not restrict your right to legal advice

 

David Barnes DEA
ES/002640